I stopped using the software as I started using another and had a 40 Day window that I could get a refund on that. So when they sent me an invoice at renewal time I had figured, my account would auto cancel if I didn't pay for it (this was my misunderstanding and I own up to that part). First, there is no autopay (or at least none that was set up). That is where AnyDesk's true colors came out. I enjoyed it, but when it came time for my renewal I figured I would see what else was out there - always with the plan to come back to AnyDesk if I didn't like alternatives. I used a paid version of the software for a year. Who is thinking 3 months before you have a renewal if you will renew or not? To me this is a policy to purposefully trap customers.Ĭons: Once in awhile certain functions like copy and paste wouldn't work - this was more of a rare occurrence though.īiggest "con" has been in dealing with the company. While it is in their terms and conditions, requiring 3 months notice to cancel a renewal prior to the renewal date to me is incredibly unreasonable. Instead of showing some sense of flexibility with their lack of response (which if I heard back from them in time would have given me time to cancel my other software and pay them and use their software).Īs a customer, they want me to be fine with them taking an unreasonably long time to respond to billing questions, yet as a company they are incredibly rigid and not willing to show any flexibility with customers - especially as we try and come out of a pandemic! They new I wasn't using the software for the months of trying to get them to answer and clarification. A week or two later I would get a response back basically saying nope - I owe them money. I asked them to be flexible since I had waited forever for them to actually respond to me (never were my emails ever directly responded to). Eventually (now months after my initial email) I got a response telling me that because I didn't let them know 3 MONTHS prior to the renewal date that I wanted to cancel that I had to pay the bill and couldn't cancel until the following year! Overall: Since they do not have a direct line to their billing department, I called their sales department and was told to make a ticket.
They had to log in and help me set everything up on the other side but overall, I would say that it was relatively quick and relatively easy.įor my recommendations for using AnyDesk for your company, I would suggest that if there was going to be more than one user per account, that one person will teach the other person how to do file transfers, how to log in, to get the login information and have all of those things ready before trying to open the program and before trying to use it.
It did require one other person's help for tech support to be using the other computer I was using a remotely. It was easier to work a remote computer that had multiple monitors and just overall, it was faster even with a slower internet connection.ĪnyDesk was relatively easy to start using in my company.
I chose AnyDesk because I discovered that it was a fast and free alternative for remote viewing software like TeamViewer. I found that TeamViewer was a bit slow and laggy, and eventually the free version stopped allowing me to use it because they assumed that I was using it for commercial purposes, so that is why I switched. I switched from the free version of TeamViewer to AnyDesk. I'm a social media manager, and I rate AnyDesk, a five out of five.